CUSTOMER DELIGHT (STANDARD RETURN POLICY):
• The consumer has to return for replacement within 3 days of order delivered.
• A collection fee will be charged in case required unless it’s defective in which case FatimaCollectionz will be liable for all the shipping charges.
PROMOTIONS, DEALS, SALES, DISCOUNT AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY:
• Return for refund – NO
• Return for replacement within 3 days – YES
• Restocking fee – YES
The following is a standard return policy for any kind of promotional deals, sales, selling with super low pieces. Any kind of items covered under the following category should be returned for replacement within 3 days. However, on any products falling under this category, there will be no warranty of any kind.
• Return for replacement within 3 days.
• The services covered in the warranty are same as the ones which are provided by the manufacturer.
The warranty pick and drop will be provided for free within 7 days of invoice date across all of Pakistan, in case of a faulty address the customer will be charged with a fee of PKR 1000/- for any pick and drop service across Pakistan.
However, there are following conditions which will not be acceptable in case of warranty and replacement:
• Physical damage to the product
• Products which are missing the manufacturer label, model number or device name/number. The model should be recognizable.
• Products which do not have the manufacturer’s warranty label.
• Products which are missing the accessories or the complete set of product that was provided when shipped.
• The original invoice is missing.
• Products which do not comply with the warranty policy of the manufacturer.
• Products which do not satisfy FatimaCollectionz product warranty policy.